Frequently Asked Questions
How do I become an SFG Rewards member?
Signing up is easy! Register online by providing your name, email, phone number, and birthday. Register. Make a purchase. Receive a $10 reward toward your next visit. Already a rewards member? If you are already an SFG rewards member and have already registered your account then there is no need to make any changes. The new program’s updates and regulations will automatically be applied to your account. If you have an unregistered rewards account you will not receive the updated program’s rewards. To earn using your same account please register your account here.
How do I earn points + rewards?
For every $1 pre-tax dollar spent on dine-in, takeout and online orders, you earn 1 point! For every 125 points, you automatically receive a $10 reward! Your rewards are stored on your SFG Rewards account and expire after 30 or 90 days, depending on the reward.
What are the rewards and do my rewards expire?
After registering your new account and making a purchase. You will receive a $10 reward toward your next visit that expires 30 days from the issue date. When you earn 125 points your points will automatically convert into a $10 reward, which expires 90 days from the issue date. Your annual birthday reward is issued at the start of the calendar month and must be used within that same month.
How are my points tracked?
Your points are tracked via your registered account. Simply present the phone number registered to your account to a friendly Team Member when ordering your next meal in restaurant. If you are placing an online order, sign in with your registered SFG Rewards account to automatically receive points for your order. Login to view your current points and rewards.
Missing points? Need help with your account?
For support with your Rewards account, please fill out this form and a member of our team will get back to you. For missing points please fill out the missing points form and provide the relevant order details of your recent visit. We will add your points and confirm with you via email. Your current points, rewards and annual balance are available to view at any time through your registered account. Unfortunately, we cannot add points to purchases for previous years, nor add points from before your account was activated and registered.
Can I redeem multiple rewards in the same order?
No, you can only redeem one reward per order. Your points for placing orders will be tracked on the pre-tax subtotal of your order.
Do I earn points with gift card purchases?
While you do not earn points when purchasing a gift card, you will earn them when you use that gift card to pay for your meal. Just be sure to be a registered SFG Rewards Member.
Can I earn points on catering orders?
You can earn points on catering pans, (includes a-la-carte pans of salad, pasta, sides, and appetizers), but not on priced-per-person packages.
Can I earn points and redeem rewards on alcoholic beverage purchases?
No, you cannot earn points or redeem rewards for alcoholic beverage purchases.
Do I need an SFG Rewards Card?
No, with our new program you will not need a rewards card. You can use the phone number registered to your rewards account to receive points upon checking out with one of our Team Members. For online orders please be sure to sign in to your rewards account to automatically receive points for your order.
I have been a member for a while and have a physical loyalty card, what should I do with my card?
Thanks for being a long time member! If you prefer to use the phone number registered with your account to earn points and claim rewards, you can discard your card. However, your card will still be valid should you prefer to continue using your rewards card.
Can I combine cards/accounts?
Yes! You may link up to two cards on one account.
My 125 points disappeared! What happened?
Congratulations! You earned a reward! We converted your 125 points into a $10 reward for your next visit! For every 125 points you earn, you receive an automatic $10 reward.
What is the minimum order for catering?
For pick up, there is a 10-guest minimum. For delivery, there is a 20-guest minimum. For full service, there is a 30-guest minimum.
How is the pricing for my catering order determined?
Our catering menu is priced per person.
How far in advance do I need to place my catering order?
For full-service events, we ask for 1 week notice prior to the event date, with the final order confirmed no later than 48 hours prior to the event. For delivery service, we ask for a minimum of 48 hours.
Are appetizers part of the catering menu?
No, we currently do not offer traditional appetizer items on our catering menu.
What kind of food does Stonefire Grill offer?
We serve generous portions of scratch-made classic American-inspired dishes. Time-honored recipes are prepared in-house daily from wood-fired meats to fresh salads, pizza, pasta, sandwiches, seasonal side dishes, and desserts.
Can I order online?
Of course! Visit order.stonefiregrill.com to place your Takeout order.
Do you accept reservations?
Unfortunately, we do not accept reservations.
Do you sell Gift Cards online?
Yes, we offer traditional and e-gift cards for online purchase. Buy a gift card today.
Does Stonefire Grill make donations?
We take pride in supporting our communities as much as possible. Should you like to make a request for a donation, please visit our Donation Request page.
Do you do anything special for birthdays or celebrations?
Rewards members receive a complimentary dessert on their birthday!
Do you offer event space for large parties?
We are unable to accommodate large parties with reservations but welcome larger groups to join us on a walk-in basis.
Where may I find nutritional and/or allergen information?
You can find nutritional and allergen information for all our menu items on our Nutritional Information page.
Are there gluten-free menu items?
Although we don’t have gluten-free menu items, we do have gluten-sensitive items! These items will have a green GF next to the item name.
Are there vegan or vegetarian items on your menu?
While we use safe food handling procedures, it is possible for any food item to come into contact with animal products during preparation and/or cooking process. All vegan and vegetarian items are identified on our menu with a VT for vegetarian and V for vegan.
Do you serve alcohol?
Yes, we offer a variety of domestic and local craft beer along with a variety of wines available by the glass and bottle at all Stonefire Grill locations.
What are your holiday hours?
To allow our team members and managers to spend time with their families, we are closed on Thanksgiving Day and Christmas Day.
Are your recipes available to your guests?
Our recipes are proprietary, we do not share our recipes, but thank you for loving our food as much as we do!
What types of events does Stonefire Grill cater?
All types. Weddings. Corporate events. Retirement parties. Bridal showers. Baby showers. Birthday parties. The list goes on.
What type of catering packages are offered?
We offer traditional catering packages and boxed meals. We also offer catering pans to add-on to any catering package or pick up in the restaurant.
Are beverages or dessert options provided with catering?
Yes! For beverages, we offer Coca-Cola products and bottled water, priced per person. We also offer half gallons of our iced teas and lemonades. For desserts, we offer Our Incredible Carrot Cake, Sandy’s Cookie, and Famous Fudge Brownies, priced per person.
Do you offer vegan, vegetarian, and gluten-sensitive options?
Yes, they are readily available for catering upon request.
How do you accommodate children when placing a catering order?
When ordering for children, we suggest those under 10 years of age be counted as 2 for 1, two children as one adult.
What’s included in delivery service catering?
A light setup of your catering order and complimentary paper goods and plastic cutlery, upon request.
What do I need to provide for a full-service event?
We ask that there be two (2) 6 to 8-foot tables or a similar space for each buffet line requested.
What’s included in full-service catering?
One or more dedicated Catering Team Member for three hours, choice of black or white linens, chafing dishes and pewter serving bowls, stainless steel serving utensils, and quality plates and cutlery.
How is payment for my catering order handled?
To hold your catering reservation, we require a signed Catering Contract, and a credit card on file. We accept all major credit cards. The day before the event, the credit card on file will be charged the full amount of the order.
Am I able to tip my servers?
Yes, absolutely!
How do I place a catering order?
You may complete a Catering Request Form, or you can call us at 888-649-5783.
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